Effective date: Feb. 5, 2025
Last updated: Feb. 5, 2025
These Terms of Service (“Terms”) govern the use of the AI services offered by Edgeless Systems GmbH ("Edgeless Systems" or "we") via Privatemode.ai (hereinafter referred to as “Service”). By accessing or using the Service, you acknowledge and agree to be bound by these Terms. If you do not agree, you may not use the Service.
1.1 These Terms apply to all users and entities using the Service, including businesses and individuals.
1.2 Deviating terms and conditions of the user shall not apply unless expressly agreed to in writing by Edgeless Systems.
1.3 Enterprise customers will typically agree upon customized terms with Edgeless Systems.
2.1 Users must register to access certain features of the Service. Account registration requires providing an email address and other required details. Users must ensure that their provided information is accurate and up to date.
2.2 Users may be required to link their account to a third-party service. By doing so, users confirm they have the right to authorize such a connection and that Edgeless Systems may process and store relevant data as necessary to provide the Service.
2.3 Users are responsible for maintaining the confidentiality of their login credentials and are liable for all activities under their account.
2.4 Accounts and corresponding API keys may not be shared. Each key is assigned to a specific account and must only be used by the authorized user or entity. Unauthorized sharing or distribution of API or activation keys may result in suspension or termination of access.
3.1 The Service offers users access to large-language models (LLMs). Data that is uploaded by users is processed with the help of LLMs on specially secured cloud infrastructure (see Section 6). The LLMs' responses are sent back to the users.
3.2 We commit to providing the Service with reasonable skill and care and to act with professional diligence. However, we do not guarantee that the Service will always be available, uninterrupted, or error-free.
3.3 We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time. We do not promise to offer the Service in its current form indefinitely.
3.4 Maintenance and updates may be carried out periodically, which may temporarily impact availability. Where possible, we will notify users in advance of significant service interruptions.
3.5 For paying customers, we offer assistance in case of errors or faults within 48 hours during business hours (9:00-17:00, NRW, Germany). Support requests should be sent to support@privatemode.ai.
The Service offers two product types:
4.1 Chat
4.1 API
4.3 Specific rate limits apply to both product types and their variants. These are specified on the Service's website.
4.4 Payments are processed monthly according to the selected plan. Billing begins when a user subscribes to a paid plan. Failure to pay may result in suspension or termination of access.
5.1 By using the Service, you agree not to:
6.1 The Service is designed to process sensitive data in a secure and privacy-preserving way. To this end, it implements advanced security mechanisms based on confidential computing to protect data in use and applies industry-standard encryption and protocols to protect data at rest and in transit. The Service is designed so that even employees of Edgeless Systems cannot access data that is shared with the Service. In addition, the Service is designed to prevent data access by any third party, including, for example, the cloud service provider (CSP) that runs the Service.
6.2 Despite the employed advanced security mechanisms, we naturally cannot guarantee the confidentiality of data under all circumstances.
6.3 The Service does not implement special provisions to protect metadata like user identifiers or usage volumes. This metadata can be accessed by authorized employees of Edgeless Systems if required. Access to metadata is governed by standard access-control mechanisms.
6.4 Users are responsible for ensuring that any data shared within the Service complies with their organization’s data security policies and applicable legal requirements. Edgeless Systems is not liable for any consequences arising from improper data sharing by users.
7.1 The Service and its underlying technology are the property of Edgeless Systems. Users are granted a non-exclusive, non-transferable right to use the Service in accordance with these Terms.
8.1 We do not accept liability for loss or damage caused by the use of the Service, except where required by law. We are not responsible for any losses caused by events beyond our reasonable control.
8.2 Provided that we have acted with professional diligence, we are not responsible for any loss or damage unless it results from our breach of these Terms and was reasonably foreseeable at the time of agreement.
8.3 Nothing in these Terms is intended to exclude or limit any statutory rights that users are entitled to under applicable law.
9.1 Contracts for paid use are concluded upon subscription. The subscription continues on a monthly basis unless terminated before the next billing date.
9.2 Users may terminate their subscription at any time, effective at the end of the billing period.
9.3 Edgeless Systems reserves the right to suspend or terminate access for violations of these Terms or non-payment.
10.1 We may update these Terms at any time. Significant changes will be communicated in advance. Continued use of the Service after an update constitutes acceptance of the new Terms.
11.1 These Terms are governed by the laws of Germany. Any disputes will be resolved in the courts of Bochum, Germany.